Terms & Conditions

Effective Date: 01 Sep 2026

Introduction

Welcome to IG Australia Shop. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for unlawful or fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Submit false, misleading, or inaccurate information
  • Copy or misuse website content without permission
  • Use the website in a way that could harm our business or other customers

We reserve the right to restrict or terminate access where misuse of the website is suspected.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to:

  • Manufacturing variations
  • Product updates
  • Packaging changes
  • Display or screen settings
  • Supplier changes

Customers should review the available product information before placing an order.

Product Availability

Product availability may change without notice.

We reserve the right to:

  • Limit quantities available for purchase
  • Remove products from our website
  • Update product specifications
  • Decline an order where a product is unavailable

If an ordered product becomes unavailable after purchase, we may contact you regarding available options or provide an appropriate refund where applicable.

Pricing

Prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing information. However, if a pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer before completing the order.

Any applicable shipping charges or other fees will be displayed during checkout where available.

Orders

When you submit an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We may review orders before processing and reserve the right to decline or cancel an order in certain circumstances.

These circumstances may include:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment problems
  • Incorrect customer information
  • Shipping restrictions

If an order is cancelled after payment has been received, any applicable refund will be processed using an appropriate payment method.

Payment

Payments are processed through available third-party payment providers.

You agree to provide accurate and valid payment information when completing a purchase.

We do not knowingly accept unauthorized payment methods or transactions.

Payment providers may have their own terms, conditions, and privacy policies that apply to payment processing.

Shipping and Delivery

Orders are delivered to the shipping address provided during checkout.

Estimated delivery times are provided as general guidelines and may vary depending on the destination, shipping provider, customs procedures, weather, holidays, and other circumstances.

For complete information regarding delivery, please refer to our Shipping Policy.

Returns and Refunds

Returns, refunds, and related requests are handled according to our Refund & Return Policy.

Customers should review the applicable return conditions before purchasing products.

Certain products or circumstances may be subject to specific return requirements or restrictions.

Intellectual Property

All content available on the IG Australia Shop website, including:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Website design
  • Page layouts

is owned by or used with permission by IG Australia Shop or the relevant rights holder.

You may not reproduce, copy, distribute, modify, or commercially use website content without appropriate authorization.

Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other external platforms.

We are not responsible for the content, availability, security, or policies of third-party websites and services.

Your use of third-party services may be subject to their own terms and policies.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

Website availability may occasionally be affected by:

  • Maintenance
  • Technical problems
  • Server issues
  • Security incidents
  • Internet or network disruptions
  • Circumstances outside our reasonable control

We may modify, suspend, or discontinue parts of the website when necessary.

Limitation of Liability

To the extent permitted by applicable law, IG Australia Shop will not be responsible for losses resulting from circumstances beyond our reasonable control.

This may include delays caused by shipping carriers, customs authorities, technical failures, communication networks, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

Customer Responsibilities

Customers are responsible for providing accurate information when creating an account or placing an order.

You should also:

  • Keep account information accurate
  • Protect your account credentials
  • Review order details before checkout
  • Provide a valid delivery address
  • Contact us promptly if an issue occurs with an order

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements.

Updated terms will be published on this page with a revised effective date.

Your continued use of the website after changes are posted means you acknowledge the updated terms.

Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations.

Any disputes relating to the website or purchases should first be addressed by contacting IG Australia Shop so that we can attempt to resolve the matter directly.

Contact Information

If you have questions about these Terms & Conditions, please contact us:

IG Australia Shop
Sea Meadow House, Waterfront Drive
Road Town, Tortola, VG1110
British Virgin Islands (BVI)

Email: info@igaustraliashop.online