Shipping Policy

Effective Date: 01 Sep 2026

Introduction

At IG Australia Shop, we aim to make the delivery process simple and convenient. This Shipping Policy explains how orders are prepared, dispatched, and delivered after a purchase is completed through our website.

By placing an order with us, you agree to the shipping practices described below.

Order Processing

Orders are normally reviewed and prepared for shipment after payment has been successfully confirmed.

Our processing time may vary depending on product availability, order volume, and other circumstances.

Once your order has been dispatched, you may receive a shipping confirmation with available tracking information.

Delivery Information

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate, including:

  • Full recipient name
  • Street address
  • City or locality
  • State or region
  • Postal or ZIP code
  • Contact telephone number

We cannot guarantee delivery when an incorrect or incomplete address has been provided.

Shipping Times

Delivery times can vary depending on the destination, shipping method, carrier availability, customs procedures, and other factors outside our control.

Estimated delivery timeframes, where provided, are intended as general guidelines and are not guaranteed delivery dates.

Unexpected delays may occur due to:

  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • Customs processing
  • Incorrect address information
  • High shipping volumes
  • Other circumstances beyond our reasonable control

Shipping Charges

Applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, products purchased, and available delivery options.

Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers can use the tracking information provided to monitor the progress of their shipment.

International Deliveries

For orders delivered internationally, additional customs requirements may apply.

Customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Local taxes
  • Brokerage or clearance charges
  • Other destination-specific fees

These charges are generally determined by the destination country and are outside the control of IG Australia Shop.

Delivery Delays

Although we work with shipping providers to facilitate timely delivery, we cannot guarantee carrier delivery schedules.

If your order appears to be delayed, please first check the tracking information provided. If the tracking information does not resolve the issue, contact our customer support team for assistance.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible and provide details of the issue.

For packages that appear to be lost during transit, we may work with the relevant shipping provider to investigate the shipment.

Customers may be asked to provide order details, photographs, tracking information, or other relevant information to assist with an investigation.

Incorrect or Undeliverable Addresses

If an order cannot be delivered because of an incorrect, incomplete, or invalid address supplied by the customer, additional shipping arrangements or charges may apply.

Please carefully review your delivery information before submitting an order.

Changes to Shipping Information

If you need to update your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address changes before the order is dispatched, but we cannot guarantee that changes can be made after processing or shipment has begun.

Contact Us

If you have questions regarding your order or delivery, please contact us:

IG Australia Shop
Sea Meadow House, Waterfront Drive
Road Town, Tortola, VG1110
British Virgin Islands (BVI)

Email: info@igaustraliashop.online