Privacy Policy
Effective Date: 01 Sep 2026
Introduction
At IG Australia Shop, we respect your privacy and take reasonable steps to keep your personal information secure. This Privacy Policy describes the types of information we may collect when you use our website and explains how that information may be used.
This policy applies when you browse our website, purchase products, register for an account, contact us, or otherwise interact with our online store.
By continuing to use our website, you acknowledge the practices described below.
Information We May Collect
Information You Provide
When interacting with our store, you may provide information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Product and order information
- Account details
- Messages or enquiries sent to our support team
- Information provided when subscribing to communications
We only request information that is reasonably necessary to operate our online store and provide services to you.
Information Collected Automatically
When you access our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and version
- Device information
- Pages and products viewed
- Website usage activity
- Referral information
- Cookie and similar technology data
This information helps us understand how visitors use our website and improve its functionality.
Use of Personal Information
Information collected through our website may be used to:
- Complete and manage purchases
- Arrange product delivery
- Respond to customer enquiries
- Provide order-related notifications
- Maintain customer accounts
- Improve our products and website
- Monitor website security
- Detect and reduce fraudulent activity
- Meet applicable business and legal requirements
- Provide marketing communications where you have chosen to receive them
We use information only for legitimate business purposes connected with operating our store and serving our customers.
Payment Information
Payments made through our website may be handled by third-party payment providers.
IG Australia Shop does not intentionally retain complete payment card numbers or banking credentials on its own servers. Payment providers may collect and process payment information in accordance with their own security practices and privacy policies.
We take reasonable measures to ensure payment-related information is transmitted securely.
Order Security
We may use customer and transaction information to identify unusual or potentially unauthorized activity.
If an order requires additional verification, we may contact the customer before processing it. We may also delay, decline, or cancel an order where we reasonably believe there is a security or fraud concern.
These measures are intended to help protect customers, payment information, and our business.
When Information May Be Shared
Your personal information is not sold or rented to third parties.
Information may be provided to companies that assist us with operating our business, such as:
- Payment service providers
- Delivery and shipping providers
- Website and hosting providers
- Website analytics services
- Security and fraud-prevention providers
- Customer service and communication platforms
Only information reasonably required to perform the relevant service should be shared.
We may also disclose information where required by law, regulation, legal process, or a valid governmental request.
Cookies
Our website may use cookies and similar technologies to make the online shopping experience more convenient.
Cookies may help us:
- Keep products in your shopping cart
- Remember website preferences
- Understand visitor activity
- Improve website navigation
- Measure website performance
- Assist with website security
You can control cookies through your browser settings. Some website features may not operate correctly if certain cookies are disabled.
Protecting Your Information
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no website or online transmission method can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account credentials and devices.
How Long We Keep Information
We may retain personal information for the period necessary to operate our business and fulfill the purposes for which it was collected.
Retention periods may depend on:
- Completed orders
- Customer service requirements
- Accounting and financial records
- Fraud and security monitoring
- Legal obligations
- Resolving complaints or disputes
When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.
Your Privacy Choices
Where applicable, you may contact us to request information about the personal data we hold about you.
You may also request:
- Correction of incorrect information
- Removal of certain account information
- Withdrawal from promotional emails
- Information about how your data is used
Some information may need to be retained where required for legal, accounting, security, or transaction-related purposes.
To submit a privacy request, contact:
External Websites
Our website may include links to websites or services operated by other organizations.
These external websites operate independently and may have different privacy practices. IG Australia Shop does not control the privacy policies or security practices of third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
Changes to This Policy
We may revise this Privacy Policy when our services, website features, business practices, or legal requirements change.
Any revised policy will be published on this page and will include an updated effective date.
We encourage visitors to periodically review this page to remain informed about how their information is handled.
Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact IG Australia Shop.
IG Australia Shop
Sea Meadow House, Waterfront Drive
Road Town, Tortola, VG1110
British Virgin Islands (BVI)
Email: info@igaustraliashop.online